Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office to automate manual work. Workflow automation tools ...

Salesforce has rolled out Agentforce Operations, an AI-powered platform aimed at automating back-office processes across systems like email, ERP, and collaboration tools. It is designed to cut process ...

Salesforce is making CRM talkative by integrating OpenAI’s ChatGPT generative AI model to give chat functions to Slack, Einstein AI and other platforms. ChatGPT set the record in February 2023 for the ...

Enterprises have been fixated on AI agents for front office workflows, but there’s still a lot of operational drag behind the scenes. Many back office tasks, such as returns processing, inventory ...