Understanding how to leverage technology without losing sight of individual customer needs and experiences can differentiate a company in a crowded marketplace and ...

When our world entered lockdown in March 2020, many employers had to shift overnight to support remote working. Some challenges, such as ensuring people could log on from home had relatively obvious ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

AI has become an integral part of many industries, and content creation is no exception. AI has made creating content faster and more efficient for writers, marketers, and businesses. As automated ...

At the Mortgage Banking Summit, industry leaders discussed strategies for navigating the evolving mortgage landscape. They emphasized the importance of anticipating customer needs, balancing ...

Balancing the demands of work and of life can be difficult. There are some features within technology that can assist with that. Work days and hours – A person attempting to schedule a meeting outside ...

I recently wrote about remote work and the rapid growth of the Internet of Things and how government agencies can and should leverage technology to stay ahead of the curve. But those two aren't the ...

Technology is an integral part of the restaurant industry, shaping how businesses operate and customers interact during their dining experiences. However, as we embrace these technological ...

Labor disputes have been in the news. Strikes in the U.S. automotive and entertainment industries have served as reminders of tension not only between workers and management but also between humans ...