Citigroup Inc. C has simplified banking process by introducing Relationship Tiers. This along with retiring account packages has enabled enhancement of customer experience. New customers can ...

The Gartner "Hype Cycle" has long been a good way to look at capabilities and think of whether we are in the early days, in the hype, when a new technology has promise but the standards and ...

The banking process has changed vastly in recent decades, first with online banking and now app-based services. With these changes though, has come something of a regression in customer experience and ...