Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

FAIRFAX, Va.--(BUSINESS WIRE)--In the year since the initial release of the Operational Resilience Framework (ORF) by the Business Resilience Council, the ORF working group has expanded the framework ...

MIAMI, Nov. 16, 2021 /PRNewswire/ -- Unit4, a leader in enterprise cloud applications for people-centric organizations, today released findings from a new global study, the Business Future Index.

Sr. Director of Product at Aisera, Jigar brings 15+ years in enterprise AI, GenAI innovation, agentic automation and product-led growth. AI maturity isn’t about deploying AI tools or automating ...

‘Using data resources effectively allows organizations to align services or products directly with customer feedback, increase business intelligence maturity, and forecast future trends,’ writes ...