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Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

Enterprise IT departments looking to successfully deploy and maintain a configuration management database should also consider redefining one staffer’s responsibilities and role into CMDB manager, ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.