The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Sharon Daniels, CEO, AchieveGlobal: Call center managers can most effectively link the outcomes of their quality assurance programs into training and incentives by making certain that the objectives ...

(MENAFN- Mid-East Info) The initiative is in line with du's strategic focus on developing local talent and creating meaningful career pathways for UAE nationals in the telecommunications sector. Dubai ...

Dubai, UAE: du, the leading telecom and digital services provider, successfully concluded its "call center training program at the Fujairah Contact Center. A graduation ceremony celebrated the ...