The importance of creating an exceptional client service model can't be underestimated. Attracting clients-and retaining their loyalty-begins and ends with delivering an experience that not only meets ...

When I brought in a new university as a client in September 2015, I ignored all the telltale signs of a bad client. Our main focus was growth, and the new client represented a potential 30% growth in ...

The Whole Client Model is an empirically derived profiling mechanism gleaned from the best practices of leading ultra-successful professionals. When used correctly, this process helps them gain an ...

Managing investments can become a large part of a day’s work. Between meetings, marketing and figuring out best-in-class asset allocations, advisors can be hard-pressed to deal with the rest of their ...

You’ve heard the buzz around Optum’s long range journey of becoming Great at Growth. Join us to learn about the Optimal Client Model and how this 2021 pilot is ...

Darren Root, chief strategist at Right Networks, offers a new framework for executing on your firm's business model — if you have one. Welcome to On the Air with Accounting Today, I'm editor-in-chief ...

I had a front row seat at Microsoft to watch the first two application model transitions. Early mainframe and minicomputer systems were monolithic, with data storage, application code, and terminal ...

The latest and what might be the most significant disruption to the traditional marketing ecosystem is the growing presence of global management consultancies such as Accenture and Deloitte, which are ...

Call it the revenge of the Windows client — or the revelation of Microsoft’s three new technology pillars. Longhorn, the forthcoming version of Windows, made its first public outing at last week’s ...