We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

29 November 2015 · David Tudor, Service and Maintenance Director, DORMA MENA- "In the spirit of continuous improvement we have launched our state-of-the-art contact centre to further lend our ...

Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.