Communication is the smartest investment organizations can make to improve performance, culture, and leadership.

First impressions matter. When we meet someone new, we seldom remain neutral: good or bad, we form an immediate opinion of them—too brash, too boring, engaging, drab, shy, and so on. This is, in large ...

While renting customers good, quality equipment is a high priority for any rental center, parts support is just as crucial. To effectively contribute to customer satisfaction and the company bottom ...

Every organization knows how challenging it can be to attract and retain top talent, but this has only become increasingly difficult to overcome in recent years. The “Great Resignation” that began ...

In this third and final part of my series on the nature of communication, I examine the main functions of non-verbal cues. Recall from Part I and Part II that non-verbal cues involve kinesics (namely ...

Burt looks at the revolution of mobile phone technology and some unexpected applications. In this second of two programs that trace the history and future of communication, Burt takes a look at some ...