TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

The home, typically a place of peace, can trigger some anxiety when it is time for extensive repairs. The anxiety many homeowners feel about this topic stem from thoughts of deceitful service ...