CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human service ...

The ability to streamline operations and offer exceptional customer experiences can make or break a company. Enter Codifica.ai with the launch of the Codi Service Assistant, an innovative AI-powered ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Adobe has unveiled a generative AI (genAI) assistant for Adobe Experience Platform (AEP) apps, a conversational interface that the company said would simplify access to customer experience data. The ...