Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Chad Brooks,Managing Editor Business.com earns commissions from some listed ...

CHELMSFORD, MA--(Marketwire - Sep 20, 2012) - Aspect Software, a leading global provider of customer contact and enterprise workforce optimization solutions, today announced that the company has been ...

Omaha, Nebraska-based West Interactive, an automated customer contact software designer, debuted Insight Customer Intelligence, a network-based, real-time automated customer survey tool designed to ...