Bridg will allow restaurants to identify non-loyalty customers, giving them a fuller view of their audience. It’s the latest ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

The breach occurred through a compromised third-party marketing platform, allowing attackers to impersonate the trusted financial service.

Meta may have scrapped its Horizons Worlds platform, but new spaces are emerging where companies can gather unprecedented insights on customer behavior and intention.

For the CEO, emotional intelligence is not optional; it is the difference between a customer who feels valued and one who ...

Hardware wallet giant Ledger is grappling with a data exposure incident, this time linked to its third-party payment processor Global-e, according t o pseudonymous blockchain sleuth ZachXBT.

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Jennifer Sanford explains how dealers can leverage clean data, secure tech, and AI to boost performance and customer ...

Hackers are no longer targeting only tech giants or hospitals. Any business that collects valuable personal information, such as names, phone numbers, email addresses or even basic financial details, ...

CX leaders are turning data into strategy. Here's how to craft stories that actually influence CX decisions — not just report numbers. The interest in crafting solid data storytelling has grown en ...