Technology is definitely a big part of customer experience, but it's only one third of the equation. Customer experience (CX) is one of the broadest terms we use to describe a specific category of ...

The most pressing issue in customer service and the customer experience today isn't chatbots or automation. It's talent management: the recruiting, selection, and nurturing of the great, and ...

We have talked about why great customer service is important and what it means to have good customer service. Now, let us talk about how to implement great customer service in your company. As a small ...