Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

4-Line Phone Systems: Who Needs Them & Why They Still Matter Your email has been sent Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud ...

As businesses expand, they typically require a phone system capable of handling more than one call at a time. When you have multiple employees, you want them to be able to make or receive calls as ...

The best phone systems for small businesses use Voice over Internet Protocol (VoIP) technology to turn internet-connected devices into communication hubs. These affordable VoIP solutions offer ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...