Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture ...

With a Seamless Blend of AI and Human Expertise, Kustomer Leads the Way in CX Innovation NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of ...