DALLAS--(BUSINESS WIRE)--Ryan, a leading global tax services and software provider, has been awarded the 2021 International Service Excellence Award for Customer Service Project of the Year - Customer ...

This blog, and the crowdsourcing project Your Call Is Important to Us, will go on hiatus for about a week, as I’m being sent to Brazil to cover the Governor General’s state visit. I’ll return on the ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner ...