The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

February 18, 2023 Add as a preferred source on Google Add as a preferred source on Google Nobody wakes up in the morning hoping to speak with a customer service rep. In fact, companies don’t want that ...

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If you’ve ever had a phone call with a customer service representative mysteriously “cut out,” it could be that they’ve found a way to end the conversation without getting in trouble. At least, that’s ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...