A customer walks into your service department with a question about a charge on their credit card. It's for a connected service subscription they didn't realize they'd signed up for. The free trial ...

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Switching from one-time sales of product packages to a subscription model can come with multiple benefits for tech service companies, including ongoing revenue streams and the opportunity to forge ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...