When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

Find out how Virgin Trains radically reinvented their customer service from the inside out. Real change begins from within. Just ask Virgin Trains. By transforming from the inside out, they got on the ...

There you are, sitting at your airport gate, when the dreaded delay announcement comes. Most everyone lets out a groan, but from there, the emotions divert in a multitude of directions: phone calls, ...

Amazon will closely watch its customer service workers — specifically through their keyboard strokes and mouse movements, according to Vice. The e-commerce giant plans to implement this oversight ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...