This quarter, goTom welcomes two new team members: Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech sector at Webrepublic ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Planhat demonstrates the strongest year-over-year momentum in both vision and execution, solidifying its position as the unified platform for managing the entire customer lifecycle. This marks the ...

CHICAGO--(BUSINESS WIRE)--OneSpan™ (NASDAQ: OSPN), the digital agreements security company, today announced the launch of new Customer Success Packages, providing modern centralized success service ...

PASADENA, Calif.--(BUSINESS WIRE)--UpdateAI, the ChatGPT-powered Customer Success platform that generates Smart Summaries™️ of customer meeting notes and automates CS follow-up workflow, announced it ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more The revenue and margin leaks that services ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

For these customer success leaders, feedback is a gift — especially when it’s critical. “The reality is that critical feedback is often more valuable than positive feedback,” said Ryan Koopmans, VP of ...