STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native ...

The value of video and voice in customer communications has never been greater than it is right now. The 20th-century workplace was dominated by textual communications—from faxes to emails and texts.

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

Supporting consumers trying to get their heads round their new electronic device is a priority for global brands like Samsung at any time. How are you going to make it work when all your support team ...

Delta is certainly trying to update its tech to join the 21st century. This summer, it's tested replacing boarding passes with fingerprints and checking baggage by scanning passengers' faces. But the ...

Rolled out in 2013, the Mayday video chat feature gave Fire tablet users access to a live rep on screen who could control and annotate the screen for assistance. (Amazon Photo) Amazon is pulling the ...