Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...

Call center software maker Genesys Telecommunications is buying rival firm Interactive Intelligence Group for roughly $1.4 billion. Based in Indianapolis, Ind., Interactive Intelligence Group also ...

Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys Telecommunications Laboratories Inc. are ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...