Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Nokia has signed an agreement with IBM under which Big Blue will run the handset maker's help desk operations and support its desktop PCs. The deal is worth about 200 million euros ($251 million) over ...