With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

BMC Software Inc. this week announced its BMC Atrium Configuration Management Database (CMDB), saying that it’s the first enterprise management software vendor to release such a product for ensuring ...

While the end of 2004 brought a flurry of high-profile vendor acquisitions, at a much lower volume were two announcements with their own significance: Compuware’s partnership with Collation, followed ...

A 44-volume set of guidelines published by the British government 12 years ago may forever change the way IT is managed In the 1970s, when the American auto industry found itself under attack by ...

CA Inc. announced new software, services and training programs Wednesday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...