ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Large enterprise companies that need guaranteed high performance and scalability for their service management applications might want to consider StreamFoundry’s software suite that addresses several ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Growing up in a rural area meant that you often picked up local “idioms” as part of your language. Words such as ain’t, if’n and y’all were part of my everyday speech. One of my local idioms was ...

Lately, the best practice guidelines of IT Infrastructure Library (ITIL) have started to wash up on North American shores. And, increasingly, analysts are attempting to make the link between ITIL and ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

Dubai, United Arab Emirates, June 4, 2007 - HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT ...

AUSTIN, Texas, February 25, 2025--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its ...