TQM evolved from quality assurance methods, which emphasize quality by design. TQM is a management philosophy that focuses on customer satisfaction, since customers define quality. Efforts to improve ...

Firms will need to learn from mistakes, fine-tune systems, and adapt to new ways of thinking about quality. Right-size your quality management documentation for SQMS No. 1 Optimize quality management ...

TOKYO — India's CEAT Ltd. has earned the Deming Prize, an award that recognizes companies which achieve business transformation by implementing Total Quality Management (TQM). CEAT is the first ...