When a project underperforms, it exposes gaps that couldn’t be seen up front, and taking note of them can help account teams avoid similar issues in the future.

On any given Wednesday, all 370 students from the junior and senior high school in Union City, Indiana, break into teams to address one aspect of their hometown’s needs. One group heads out to work on ...

Google executive Ruth Porat worked at Morgan Stanley during the 2008 financial crisis. The experience provided her with important lessons, she said in a recent podcast interview. Porat said the most ...

User testing can be a mixed experience for a design team. While watching real people interact with and discover the value of your product is undoubtedly fulfilling, user testing can also surface ...