In the 18th annual PwC survey of chief executive officers, conducted in 2014, many CEOs anticipated significant disruptions to their businesses during the next five years as a result of external ...

Even some of the lesser known work from Dieter Rams and his studio demonstrate his famous 10 principles of good design. Here’s how. “For sure the 10 principles are still true today and will be for a ...

In this column, I have argued that the conventional practice and theory of change management could itself benefit from some overhaul. In this post, I will zoom out, summarizing nine key propositions ...

Simply put, lean is the practice of creating more value with fewer resources. The concept is inspired by the Japanese management theory from Toyota, where lean concepts are designed to improve and ...

The upside: Designers thrive on questioning convention–on unearthing solutions to seemingly intractable problems. If 2017 revealed anything, it’s that good design has never mattered more; it’s just ...

A global electronics manufacturer seemed to live in a perpetual state of reorganization. A new line of communication devices for the Asian market required reorienting its sales, marketing and support ...

We’re on the cusp of a new generation of better and more sophisticated intelligent agents. Intelligent agents are fast becoming ubiquitous in personal life and business, which means they are an ...