When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Recently, I was chatting with longtime colleague and friend, Keith Essency. I first met Keith when I worked in the Motorola Semiconductor business in marketing and he was on the engineering side. We ...

At one stage or another, all projects are subject to risks and being able to isolate problems can be tricky. Knowing how to conduct a root cause analysis can help your teams get to the source of each ...

Aporia, a machine learning (ML) observability platform, today announced the launch of a tool that aims to ease investigation of production data. The company asserts that its Production Investigation ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

At some point, your PPC performance will take a nose-dive. Once you’ve managed PPC campaigns long enough, you will likely navigate numerous crises. Pinpointing the source of a specific issue can be ...

A few decades ago, simply knowing how your business was performing was a competitive advantage. Before computers, tracking and analyzing, even a handful of business metrics required dozens of people.