A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry watchers say now affects roughly three‑quarters of stores.

In October, the National Retail Federation and Happy Returns published a report called the 2025 Retail Returns Landscape. The report found that 72 percent of stores now charge a return fee to ...

It's always hard to know exactly what to get the people in your life - whether it's your significant other or your coworker at that White Elephant party. Sometimes you take a big swing and it's a hit, ...

Deadlines for holiday purchase returns are fast approaching. 2 News Oklahoma's Cathy Tatom listens to and shares what you ...

This year, the National Retail Federation says nearly three-quarters of all retailers now charge some sort of return or restocking fee.