SSA launches online process for Social Security cards, reducing in-office wait times and promoting mobile check-ins.

Pittsburgh Mayor Corey O’Connor announced a comprehensive plan to overhaul the city’s permitting and development operations. The reforms are designed to streamline processes for small business growth, ...

Large language models (LLMs) seem ideal for creating natural language interfaces, but the rise of ChatGPT and other similar tools has raised a question: Are LLMs right for optimizing business ...

At last year’s annual conference of the National Association of State Chief Information Officers (NASCIO), Julia Richman, then the deputy executive director for the Colorado Office of Information ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Like many organizations, you probably issue traditional ...

We would not blame you if you said that dealing with attorneys is not your favorite part of being a municipal official. However, in our defense, people use attorneys because they need help with ...

Significant problems can arise from using an outdated or malfunctioning spreadsheet in your processes. Having a professional on hand is crucial to assist in fixing errors and ensuring accuracy in data ...