What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

“Plain language” has been defined by the International Standards Organization as “communication that puts readers first.” (ISO 24495-1) Ergonomics aims to design work for people. Logically, one might ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...