Use escalation trigger words. Say “agent,” “representative,” “billing issue,” or “legal concern” — then stop talking so the system flags your request for a human. Keep responses short and direct. Long ...

Millions of Americans are turning to AI chatbots for health answers. But are doctors using these tools? And if so, how?

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.