Downpay deactivated the chatbot within a month. AI now plays a far narrower role in the company’s customer support: drafting ...

Artificial intelligence (AI) chatbots are rapidly becoming a major source of emotional support and connection. But, while use of AI chatbots may feel helpful at first, long-term use can worsen ...

AI chatbots can grant almost any request—a celebrity in love with you, a research assistant, a book character sprung to life—instantly and with little effort. New research presented at the 2026 CHI ...

What if you could outsource your doomscrolling? That’s the premise behind the new startup Noscroll, which is offering an AI-powered bot that can browse your social feeds, news sites, and other online ...

A Copilot page showing the incorporation of AI technology is shown in London, Tuesday, Feb. 13, 2024. The rise of generative AI chatbots is giving people new and different ways to look up information.

You can’t trust AI. Even an information-obsessed, tech-savvy person such as yourself might be forgiven for believing that AI chatbots are on a smooth path of improvement with each passing month. But ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

Choosing an AI chatbot used to be a simple technical preference. But after OpenAI partnered with the U.S. Defense Department following Anthropic’s clash with the Pentagon, some consumers began ...

Here’s the question nobody’s asking but everybody should be: When you ask an AI for the truth, whose truth are you getting? Researchers at MIT, the University of East Anglia and a dozen other ...

During the first world war, the British government was looking for ways to help people stretch their limited food supplies. It found pamphlets from a noted 19th-century herbalist who said rhubarb ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud. Since Sears is still a trusted ...