Every business seems to think that its customers want more AI. Yelp is the latest to add more artificial intelligence tools. The review site has upgraded its Yelp Assistant, an agentic AI chatbot, to ...

When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm tensions and rebuild trust. But new research from the University of South ...

A substantial amount of medical information provided by five popular chatbots is inaccurate and incomplete, with half (50%) of the responses problematic: 30% were somewhat, and 20% were highly ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

Macworld reports that iOS 27 will allow Siri to integrate with third-party chatbots like ChatGPT and Claude, ending Apple’s exclusive OpenAI partnership. Users will be able to select their preferred ...

OpenAI has "indefinitely" abandoned plans to release an a erotic chatbot for adults following concerns from employees and investors, the company confirmed to The Financial Times. Plans for such a ...

With hundreds of millions of people turning to chatbots for advice, it was only a matter of time before tech companies began offering programs specifically designed to answer health questions. In ...

As marketers race to integrate AI into everything from search to shopping, new research from UC San Diego suggests a less discussed risk: chatbot-generated summaries don’t just condense information — ...