8 first call resolution best practices: Benefits, challenges, and more
8 first call resolution best practices: Benefits, challenges, and more
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First call resolution or FCR by definition refers to resolving a customer’s issue in a single interaction, without your customer having to follow up or contact you again. It is one of the most common metrics for measuring the performance of your support team. Learn more about FCR and its best practices here: https://bit.ly/31rbSlB | Freshdesk
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