✅ Step-by-Step: \t1.\tAdd a Helper Column In a new column, use this formula: =IF(OR(A2=“High”, A2=“Critical”), 1, 0) \t2.\tDrag the Formula Down Copy it down the entire column so each row with “High” or “Critical” gets a 1. \t3.\tInsert a Pivot Table \t•\tGo to Insert > PivotTable \t•\tDrag the Item column into Rows \t•\tDrag the Helper Column into Values \t4.\tUpdate Value Field Settings \t•\tSet the helper field to Sum (not Count) \t5.\tCalculate the Average In a new cell, use this formula: =A

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