Blending AI With Humanity, The CX Challenge of Our Time - Mark Carter - CX Chat 013
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Blending AI With Humanity, The CX Challenge of Our Time - Mark Carter - CX Chat 013
*CX Chat 013* brings Martin Henley back together with *Mark Carter,* the cinematic speaker, international keynote presenter, and author of _The Brilliant Add Value,_ to unpack *the intersection of artificial intelligence and customer experience* — and confront the uncomfortable truth that *an AI strategy without a people strategy is expensive ...
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