How Intercom's AI pivot saved the company from death | Lenny Rachitsky posted on the topic | LinkedIn
linkedin.com
How Intercom's AI pivot saved the company from death | Lenny Rachitsky posted on the topic | LinkedIn
Intercom was on the brink of death—five straight quarters of $0 net new ARR, approaching negative growth.Then they went all‑in on AI. 6 weeks after GPT‑3.5 launched, they shipped a working prototype of Fin (Intercom’s AI agent).Fin grew from $1M → $12M ARR in 12 months.Now at mid–8 figures and >300% growth, it's on track to cross ...
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