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What CX Leaders Should Stop Doing Immediately | CX-WISE Ep.37
0:48
YouTubeSprinklr
What CX Leaders Should Stop Doing Immediately | CX-WISE Ep.37
In this rapid-fire segment, CX expert Justin Robbins shares unfiltered takes on what’s working and what’s not in customer experience today. From banning NPS to embracing coaching automation, he breaks down the metrics, trends, and leadership habits that need a rethink. Watch to learn: - Why NPS may be doing more harm than good - The CX ...
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How Sprinklr Disrupts Voice of Customer with AI |CX-WISE Ep.29
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